Help Center
Frequently Asked Questions
Frequently Asked Questions
Find answers to common questions
🚀
Setup & Onboarding
How long does implementation take?
Standard implementation takes 1-2 weeks. If data migration from existing systems is required, it may take an additional 1-2 weeks. A dedicated support representative will assist you throughout the entire process.
Can I migrate data from my current POS system?
Yes, we support data migration from major POS systems, including product catalogs, customer data, and historical sales records. All migrations are handled securely.
What hardware is required?
Basic setup includes: an internet-connected tablet (iPad/Android) or PC, receipt printer, and cash drawer. Card readers and barcode scanners can be added as options.
Can I use it offline?
Yes, the system supports offline mode. When internet connection is unstable, data is saved locally and automatically syncs when connection is restored.
💰
Pricing & Plans
Is there a free trial?
Yes, we offer a 30-day free trial. No credit card required, and you get access to all features.
Can I change plans midway?
Yes, you can change plans at any time. Upgrades take effect immediately, while downgrades apply from the next billing cycle.
Are there any cancellation fees?
No, there are no cancellation fees. Monthly plans can be cancelled anytime, and annual plans are eligible for prorated refunds.
How is additional store pricing calculated?
Additional stores start at 3,000 JPY per month per location. Volume discounts are available for 5 or more stores.
🛒
POS Features
Do you support multiple payment methods?
Yes, we support cash, credit cards, e-money (Suica, PASMO, iD, QUICPay, etc.), and QR code payments (PayPay, LINE Pay, Rakuten Pay, etc.).
Do you support reduced tax rates?
Yes, fully supported. You can set tax rates per product, and receipts display them correctly. Invoice system compliance is included.
Is it integrated with inventory management?
Yes, inventory is automatically deducted with each sale. Low stock alerts notify you when levels drop below set thresholds, and reorder recommendations are auto-generated.
Can I manage sales across multiple stores?
Yes, the headquarters dashboard provides real-time visibility across all locations. Analyze by store, product, time period, and more.
📊
Accounting & Finance
Can I use it for tax filing?
Yes, it supports both blue and white tax returns. All required books (journals, general ledger, income statement, balance sheet) are auto-generated.
Can I share data with my accountant?
Yes, you can create an accountant account with customizable data access permissions. CSV/PDF export is also available.
Can I connect bank accounts?
Yes, automatic integration with major banks is supported. Transaction data is auto-fetched with smart journal entry suggestions.
Is there receipt scanning?
Yes, simply take a photo with your smartphone and OCR auto-reads the amount, date, and vendor information.
🛡️
Support & Security
What are support hours?
Phone and chat support: Weekdays 9:00-21:00 JST. Email support: 24/7 reception with response within 24 hours. Emergency hotline available 24/7 for critical issues.
How is data backed up?
All data is automatically backed up to the cloud. Historical data is retained for 7 years and can be restored at any time.
What security measures are in place?
SSL/TLS encrypted communication, AES-256 encrypted storage, two-factor authentication, and SOC2 Type II certification. Financial-grade security standards.
How are outages handled?
99.9% uptime guaranteed. In case of issues, the status page provides real-time updates, and automatic failover minimizes impact.